Terms & Conditions
Terms and Conditions
Last updated: 01/07/26
These Terms and Conditions explain the rules for using this website. By accessing or using this website, you agree to these terms.
If you do not agree with these terms, you should not use this website.
1. Who we are
This website is operated for SVR / Stolen Vehicle Recovery.
SVR is part of the Nationwide Assistance Group and provides specialist stolen vehicle recovery support across the UK.
Nationwide Assistance Group Ltd
Registered address: C/O Mackrell LLP, 5 Pemberton Row, London, EC4A 3BA
Email: compliance@nwva.co.uk
Telephone: 0333 0523247
2. Use of this website
You may use this website for lawful purposes only. You must not use this website in any way that may damage the website, interfere with its operation, or affect the availability of the website for other users.
You must not misuse this website by knowingly introducing viruses, malicious code, attempting unauthorised access, or carrying out any activity that may compromise the security or performance of the website.
3. Website information
The information on this website is provided for general information only. It is intended to explain the services offered by SVR and provide a way for visitors to contact us.
Although we aim to keep website information accurate and up to date, we do not guarantee that all information will always be complete, accurate or current.
We may update, change or remove website content at any time without notice.
Website imagery
Unless otherwise stated, images, graphics and visual content used on this website are for illustrative purposes only.
They do not represent live SVR systems, internal analytics platforms, real-time tracking capabilities or specific recovery incidents.
Images shown as recovery job examples, case examples or NWVA recovery work may relate to genuine recovery activity where clearly described as such.4. No guarantee of recovery
SVR provides specialist stolen vehicle recovery support, but no information on this website should be taken as a guarantee that any stolen vehicle will be located, secured or recovered.
Each case will depend on the information available, the circumstances of the theft, vehicle location data, operational considerations, safety factors, third-party involvement and recovery options available at the time.
SVR will assess each enquiry or referral on its own circumstances and will provide support where appropriate and where possible.
5. Emergency and police reporting
This website is not a replacement for contacting the police or emergency services.
If a vehicle has been stolen, you should report the theft to the police and follow any instructions provided by the relevant authorities.If there is an immediate risk to life, safety or property, you should contact the emergency services using 999.
6. Enquiries and contact forms
If you submit an enquiry through this website, by telephone or by email, you agree that the information you provide may be used to respond to your enquiry and assess whether SVR can assist.
You must ensure that any information you provide is accurate, complete and lawful. You must not submit false, misleading or unauthorised information.
Submitting an enquiry does not create a contract or guarantee that SVR will provide a service. Any service arrangement will be subject to acceptance, availability, operational assessment and any separate agreement or instruction process that may apply.
7. Service availability
SVR aims to provide professional stolen vehicle recovery support; however, service availability may depend on location, vehicle status, safety considerations, operational resources, third-party involvement and other circumstances outside our control.
We may refuse, suspend or withdraw support where we reasonably believe that it would be unsafe, unlawful, impractical, unsupported by sufficient information, or otherwise inappropriate to proceed.
8. Third-party information and referrals
SVR may receive information from clients, insurers, hire and lease companies, fleet operators, tracking partners, recovery contractors, authorities or other authorised parties.
Where information is provided by a third party, we rely on that party to ensure the information is accurate, lawful and provided with appropriate authority.
We are not responsible for delays, errors or issues caused by inaccurate, incomplete or late information provided by third parties.
9. Links to other websites
This website may include links to third-party websites. These links are provided for convenience only.
We are not responsible for the content, security, privacy practices or availability of any external website. You should review the terms and privacy policies of any external website you visit.
10. Intellectual property
Unless otherwise stated, the content on this website belongs to SVR, Nationwide Assistance Group Ltd or its licensors.
This includes text, images, graphics, logos, page layouts, designs and other website materials.
You may view and use the website for personal or business information purposes. You must not copy, reproduce, distribute, modify or commercially exploit website content without prior written permission.
11. Website availability
We aim to keep this website available and functioning correctly, but we do not guarantee uninterrupted access.
The website may be unavailable from time to time due to maintenance, updates, technical issues, hosting problems or circumstances outside our control.
12. Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, we will not be responsible for loss or damage arising from:
- Use of, or inability to use, this website.
- Reliance on information published on this website.
- Website downtime, errors or interruptions.
- Third-party websites or services linked from this website.
- Information supplied by third parties.
- Loss of data, loss of business, loss of profit or indirect losses.
Where SVR provides services under a separate agreement, instruction, contract or client arrangement, any liability relating to those services will be governed by the relevant terms of that agreement.
13. Privacy and cookies
Your use of this website is also subject to our Privacy Policy and Cookie Policy.
These explain how we collect, use and protect personal information and how cookies are used on this website.
14. Changes to these terms
We may update these Terms and Conditions from time to time. Any changes will be published on this page with an updated “last updated” date.
Your continued use of the website after changes are published will mean that you accept the updated terms.
15. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to these terms or this website will be subject to the jurisdiction of the courts of England and Wales.
16. Contact us
If you have any questions about these Terms and Conditions, please contact:
SVR Team
Email: enquiries@stolenvehiclerecovery.co.uk
Telephone: 0333 0523247
Address: Unit 14 Mapledean Works, Chelmsford, Essex, CM3 6LG
