Cookie Policy

Last updated: 01/07/26

This Cookie Policy explains how SVR, part of the Nationwide Assistance Group, uses cookies and similar technologies on this website.

Cookies help our website work properly, improve user experience and, where you have given consent, help us understand how visitors use the site.

1. Who we are

SVR provides specialist stolen vehicle recovery support across the UK.

For the purposes of this website and the services described on it, SVR is operated by Nationwide Assistance Group Ltd.

2. What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, remember user preferences, improve security and provide information to website owners about how their site is used.

Similar technologies may also be used, including scripts, pixels, tags, local storage and other tools that store or access information on your device.

3. How we use cookies

We may use cookies and similar technologies to:

• Make the website work correctly.
• Keep the website secure.
• Remember your cookie preferences.
• Understand how visitors use the website.
• Improve website performance and content.
• Support website forms and basic functionality.

We do not use cookies to collect sensitive personal information through this website.

4. Types of cookies we use

Necessary cookies

Necessary cookies are required for the website to function properly. These cookies cannot usually be switched off because they support essential website features, security, consent settings or basic page functionality.

These cookies do not require consent, but we still provide information about them in this policy.

Analytics cookies

Analytics cookies help us understand how visitors use the website, including which pages are visited, how users move around the site and how the website can be improved.

We may use Google Analytics for this purpose. Analytics cookies are only used where you have given consent through the cookie banner or cookie preference settings.

Functional cookies

Functional cookies may be used to support enhanced website features, remember preferences or improve the way the website operates.

Where these cookies are not strictly necessary, they will only be used where you have given consent.

Marketing cookies

Marketing cookies may be used to measure advertising performance or support marketing activity. At present, we do not intend to use marketing cookies unless this is clearly shown in the cookie banner and you have given consent.

5. Cookies currently used on this website

The exact cookies used on this website may change over time as we update the website, plugins, analytics tools or cookie consent settings.

Our cookie consent tool should provide an up-to-date list of cookies detected on the website, including their category, purpose and duration.

Typical cookies may include:

• Cookies used to remember your cookie consent preferences.
• Security or session cookies required for the website to function.
• Google Analytics cookies, where analytics consent has been given.
• WordPress or plugin-related cookies required for website operation.

6. Google Analytics

Where you have given consent, we may use Google Analytics to help us understand website traffic and visitor behaviour.

Google Analytics may collect information such as pages visited, time spent on the website, approximate location, browser type, device type and referral source.

This information helps us improve the website and understand which content is useful to visitors.

Analytics cookies are not set unless you accept analytics cookies through the cookie banner or cookie preference settings.

7. Managing your cookie preferences

You can accept, reject or manage non-essential cookies using the cookie banner shown when you first visit the website.

You can also control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. Please note that blocking some cookies may affect how the website works.

8. Third-party cookies and external services

Some cookies may be set by third-party services used on our website. These may include analytics providers, security tools, embedded content providers, map providers, video platforms or live chat tools if these are added to the website.

Where third-party cookies are not essential, they should only be used where you have given consent.

We are not responsible for the privacy or cookie practices of external websites that we link to. You should check the privacy and cookie policies of those websites separately.

9. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the website, cookies used, legal requirements or our business practices.

Any updates will be published on this page with an updated “last updated” date.

10. Contact us

If you have any questions about this Cookie Policy or how we use cookies, please contact: